How to Fix SMITE 2 "Access Denied" (authentication_locked) Error, A Step-by-Step Guide

When trying to play SMITE 2, you might encounter the frustrating "access denied" error, which displays as (authentication_locked). We're aware of this being a current problem as well, but worry not! We've got a few ways lined up for you guys to help you try to fix the problem. This error is common, especially for players who participated in the early SMITE 2 tests prior to the closed alpha launch. 

Understanding the Problem

The (authentication_locked) error usually occurs because the game servers aren’t fully up and running. If you attempt to log in before the developers have made the servers available, you’re likely to run into this error. Even though it’s a widespread issue, the fix can be elusive for many players.

Steps to Fix the Error

1. Check the Server Status

The first thing you should do is verify whether the SMITE 2 servers are online. Trying to log into the game when the servers are still offline will result in the "access denied" error. To avoid this, check the current server page to ensure that the game is ready to be played.

2. Verify Game Files

If the servers are confirmed to be online but you’re still encountering the issue, you may need to verify the integrity of your game files. For Steam users, you can do this by:

• Going to your game library.
• Right-clicking on SMITE 2.
• Selecting "Properties" and then "Verify Game Cache" or "Verify Integrity of Game Files."

Additionally, ensure your game is updated to the latest version on all platforms. An outdated version might prevent you from logging in.

3. Reinstall the Game

If verifying your files doesn’t solve the issue, uninstall SMITE 2 and reinstall it. Sometimes, an update might not install correctly, leading to persistent errors. After reinstalling, try launching the game again.

Final Steps: Contacting HiRez Support

If none of the above methods work, the issue might require professional assistance. Reach out to HiRez Studios’ support team, who can help diagnose the problem and provide further guidance. They can offer additional troubleshooting steps specific to your situation and help get you back into the game.